Xpirate
10-26-2008, 01:39 PM
I do not get angry very easily, but dealing with Charter Communications has driven me over the edge. A year ago when I was unemployed, my Charter ISP died. I attempted to correct the problem myself by going through all the steps that one would normally take. Then I brought the cable modem that I owned to their office and asked if they could check to see if it was still working. They could not check it, but they offered to exchange it for another one.
So they took my Motorola unit that I paid for and gave me a Scientific American model. It did not work either because the problem existed on Charter's end. Long story short, it took about a month for them to repair their end. I would have dropped Charter as my ISP then and there, but I was unemployed and I foolishly put my Charter ISP e-mail on all the resumes that I sent out. The big lesson to learn here is to NOT use your ISP e-mail to look for a job. Use gmail or an equivalent.
This is the same company who deleted 14,000 customer's e-mail accounts. You can read about that here (http://news.cnet.com/8301-10784_3-9857697-7.html).
After all that, they started charging me rent on my cable modem. I had to spend quite a bit of time on the phone to get them to stop doing this, but they finally did. When I moved to another house, I dropped Charter and started using AT&T DSL. They told me that I would get money back for the unused days of Charter. But instead, I got a bill for "unreturned equipment" to the tune of $25 because they believe that I have "their" cable modem. I ignored it, but they sent it to a collections agency.
I had to spend more time on the phone with them to try to resolve this. The operator finally told me that the fastest way to deal with this is to take the modem to them and let them scan it. I'm not going to deal with this anymore. I will take that modem back and let them have it and get a receipt for it to send to the collections agency. Charter basically stole a $30 cable modem from me and they charged me $40 for the month that I did not have an ISP.
So they took my Motorola unit that I paid for and gave me a Scientific American model. It did not work either because the problem existed on Charter's end. Long story short, it took about a month for them to repair their end. I would have dropped Charter as my ISP then and there, but I was unemployed and I foolishly put my Charter ISP e-mail on all the resumes that I sent out. The big lesson to learn here is to NOT use your ISP e-mail to look for a job. Use gmail or an equivalent.
This is the same company who deleted 14,000 customer's e-mail accounts. You can read about that here (http://news.cnet.com/8301-10784_3-9857697-7.html).
After all that, they started charging me rent on my cable modem. I had to spend quite a bit of time on the phone to get them to stop doing this, but they finally did. When I moved to another house, I dropped Charter and started using AT&T DSL. They told me that I would get money back for the unused days of Charter. But instead, I got a bill for "unreturned equipment" to the tune of $25 because they believe that I have "their" cable modem. I ignored it, but they sent it to a collections agency.
I had to spend more time on the phone with them to try to resolve this. The operator finally told me that the fastest way to deal with this is to take the modem to them and let them scan it. I'm not going to deal with this anymore. I will take that modem back and let them have it and get a receipt for it to send to the collections agency. Charter basically stole a $30 cable modem from me and they charged me $40 for the month that I did not have an ISP.