Never work for dell

[Twigsoffury]

Just to let you all know. Right so i left my good old warehouse computer repair job, fixing cash registers P.O.S terminals pc's CRT's lcds and everything inbetween you got a couple broke ones ill see how many good ones i can assemble out of them style. I'm the guy that Refurbishes equipment for retailers.

Anyways dell called me (resume on monster) and said hey we'll pay you 22.75$ an hour to be one of our level three support techs. Right so i Farkin hate customer support it's one bitch ass after another but 22.75 an hour can't shake a stick at that considering it was 6 bucks more an hour. So i did it went through there pansy ass training course. Yea I sure did shoot that dell guy out of the sky a couple times with some smart ass remarks about the GX optiplex series. anyways so that took about 2 weeks of me sleeping and filling out paperwork. so i get to the customer support center and what do you know i am surrounded by some of the dumbest mofo's I've ever seen. Swear some of them had a retard shield between there eyes and brain. anyways i kept my mouth shut and did my job, got alot of thank yous along the way. but mostly your a piece of crap.


So 4 months roll by and the words "lay off" comes around. whadda you know I'm laid off along with 1/4 of the building. Not even a notice really got a two day notice.


So anyways I'm back at my old job making the same scrilla as before and I love it. No bosses very little customer support and the people that call have respect for me. Sure its in a giant warehouse and its cold in the winter hot in the summer (can't HVAC 55,000 sq feet) but come on. Nothing is funner then sword fighting with two broken laptops.

Pentium 1's also make excellent ninja stars.

oh yea and I get to drive a fork lift around like a crazy sob.

So bottom line don't work for dell cause they really could give two ****s and a **** about you. there just out to take care of the suits.

[XcOM]

glad to hear you landed on your feet,

when i worked at a small comp shop we used to use old parts and solder them to make things, i made a man out of ram before!

[Twigsoffury]

glad to hear you landed on your feet,

when i worked at a small comp shop we used to use old parts and solder them to make things, i made a man out of ram before!

I'm working on a Johnny 5 made out of NCR 2760's and real pos 21's

boy the other day we had to go out and pull all the RIMM ram out of the Netfinity 3000's

Seriously the most ram i have ever seen in one place.

suckas still retail for 100$ a pop 512MB sticks.

[TheGreatSatan]

so i get to the customer support center and what do you know i am surrounded by some of the dumbest mofo's I've ever seen.

If only I needed a sig:)

[FuzzyPlushroom]

I sure wouldn't turn down $16.75 an hour to drive around a forklift and rebuild computer terminals.

Speaking of, you went from repairing POS systems, to doing tech support for POS systems, and now you're back to working on POS systems?

(heh, heh)

Anyway, good to know. The job you've got now sounds perfect!

[noopypoop]

Nothing is funner then sword fighting with two broken laptops.

Pentium 1's also make excellent ninja stars.



Congrats on making it to my sig!:D

[killergamer]

I work at a store that uses the P.O.S computers there ok. I thought it was kinda sad that I was the only one to ever put two together and think while P.O.S Piece Of S**T....IDK why people don't catch funny things like that right away.

[FuzzyPlushroom]

I work at a store that uses the P.O.S computers there ok. I thought it was kinda sad that I was the only one to ever put two together and think while P.O.S Piece Of S**T....IDK why people don't catch funny things like that right away.

Glad I'm not the only one who giggles upon hearing "point of sale".

[BerticusPryme]

Well Twigs I can can say I know exactly how you feel. I worked for Dell for 5 years. I came into work on a monday and by the next monday I was gone as they closed the call center down. So I like you was out of a job and started working at T-Mobile. It sucked just as bad. Also while working at dell I did laptop support also and got a laugh at least 10 times a day. The return to depot contract that most people got with the laptops was provided by a 3rd party company. Here is the kicker. The companies name was Solectron. In the tool we used to look at the warranty they had it showed in bright red letters SOL. First time I seen it I almost peed myself. anywho, glad you found another job and are happy where you are.

[Twigsoffury]

we deal alot with YUM foods.

If you goto long john silvers I'm 85% sure that terminal has had my hands on it at some point.


Pallets and pallets of them.

Don't even want to hear about "chris i need 75 Gateways in 4 days"

[thrash]

I have heard from sources that dell might be going out of business. (other company will buy them out) I can't prove that, so don't take my word for it. But that might explain why your layoff.

[nevermind1534]

I'm not quite sure if I would believe that, but it is entirely possible. I thought they were doing ok, though.

[thrash]

Yeah, i thought they would be doing well too. But with the recent apple craze, and then the economy going to crap, it wouldn't surprise me.

[Datech]

My company buys all our computers exclusively from Dell, so I deal with them day in and day out. Besides the decent discount we get on almost every system (yay for offsetting a markup!), everything else about them goes from bad to worse.

The Dell sales rep we have is decent, and the one before him was literally high almost once a week and eventually got fired for it. The current rep will usually get my order right, but lately he has screwed up two large orders that I sent to him already specced out through Dell's Premier Online pages. Not sure how he managed that, but it goes along with the recurring issue of him not knowing jack about his products. I understand that he probably isn't specialized in every SCSI, iSCSI, and SAS interface device they stock, but he oughta know whether or not Dell's Asset Recovery Service actually EXISTS.

Then comes Dell's laughable warranty programs and aforementioned Tech support. Actual conversation:

Dell: Dell Tech Support, what can we do for you today?
Me: I need to send a Inspiron 6400 in for repair, Service Tag XX##XXX, it will power on but won't boot to Windows or even POST. It's either the hard drive or the motherboard as this model has Intel Integrated graphics.
D: Can you right click your hard disk and preform an Error Check.
M: Sir, I understand you have scripts to follow, but this computer no longer displays any graphics, let alone Windows. I just need to send it back for repair.
D: I understand sir, but can you first perform a chkdsk on your main hard drive?

I tried about two more times before I hung up and called back, and got someone who authorized a return immediately, which they also aren't supposed to do without a little information...

[moon111]

I use to hate having to go throught scripts for everything.
Not only that, they had timers on each step to make sure
you weren't just clicking through them.

I've been an out-source technical support rep on five
different contracts for US and Canadian companies. By far,
Dell was the worst run of them all. Usually you'll see direct
contact with the client you're supporting. Near the end,
some lady from Dell ripped me for standing during a call.
My notes typed, I was guiding a customer through a driver
install from memory. Basicly with Dell, there was a hello
and a good-bye. What it did was leave us with the only goal
being to get people off the phones. Our company made more
money that way. I use to really like to help people out.
We didn't spend anytime training. I was shown Windows 98
and the Dimension desktop line, that's it. For Windows ME,
NT, 2K, XP there was nothing. For Optiplex's, notebooks,
docking stations, etc... nothing. I was transfered to support
a different country and wasn't shown how to use a completely
different database. Literately I learnt these things one
customer at a time. I'm pretty sure Dell didn't care what
kind of job we were doing because it got worst... they moved
out and went to India. With the exchange rate, I was making
less then minimum wage in some States. But now they could
save even more. During the transistion, you would see people
with a broken CD-rom tray calling back because the tech from
India told them to boot off a floppy and type Format C: then
call back. As far as I know, the India experiment didn't work
out because Dell came around full-circle and I believe is doing
their tech-support in house again. However talking to one
ex-worker, things haven't improved that much.

Beside not being trained, there was a real problem of keeping
an experienced workforce together. Despite never having taken
a holiday or a sick day, they wouldn't let me have the day off
when my wife had a scheduled C-section. When someone tried to
reach me, stating my father had passed away in my living room,
they wouldn't give me the message until the end of my shift.
After months of perfect attendence, I was written up for being
5 minutes late when they were going to declare a state of
emergency. Stuff like this had people constantly quiting, if
they weren't fired for being human.

[SXRguyinMA]

we deal alot with YUM foods.

If you goto long john silvers I'm 85% sure that terminal has had my hands on it at some point.


Pallets and pallets of them.

Don't even want to hear about "chris i need 75 Gateways in 4 days"

where do you live and are they hiring :devious:

[XcOM]

well i've just been made redundant, 40 minutes before the end of my shift i got called into the office, and told to collect my things and leave, never come back,

The exceuse was they are getting rid of everyone that has been there for less than 12 months, but i have been there for 16 months but 8 of them were with an agency so they don't count that.

Oh well, time to start job hunting

[Datech]

Sorry to hear that XcOM. If you wanna move to the states I can get you a sysadmin job in Georgia!

[XcOM]

depends what systems you use, wik2k3, nix, domains ect ect.

i almost moved to canada for a job i got offered, if i had to money to do it, i woiuld have done it no questions asked. was offered about $35k pa, which isn;t alot here but would be good there.

but as said abover i didn't have the cash to setup there.

[Datech]

If we could bring you on full time then that would be about what you'd make, maybe more. Right now we only need someone to replace me for the summer, and then maybe work full time after that. Let me know if you ever do come to the states for any other reason though, because then I could really look into it if you were already set up.

[Twigsoffury]

where do you live and are they hiring :devious:

Oklahoma city.

and we only support the "legacy" stores. recently yum upgraded to the ***** (NDA) system and some stores couldn't afford to upgrade to this new system right now. So I'm along with two other guys taking care of these 63 stores.

Really i mean the whole company is 8 people. thats including our resident mexican guy and the secratary (kinda Milf).


So i Dunno. paychecks are sorta up and down depending on how business is going.

But you know working for tiny companies you really get to see the difference you make.

Dell it was like hey yoooo guys hey imma cow! here yah ill go over to this stable and chew on some feed for awhile till im ready for market.