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Zephik
03-12-2009, 01:33 PM
My father recently bought the Magic Jack because he wanted to get rid of their landline and go with VoIP as it's much cheaper. The problem he is currently having is call quality, it's just not very good, very laggy. So I was wondering if anyone here uses voip? Or if anyone knows anything about it? Any advice? Tips? Certain or different products that they should use? They're just using the magic jack and a standard 2.4ghz wireless phone by the way. If there is anything else that anyone needs to know just let me know and I'll see what I can do.

Thanks in advance!
Luke122
03-12-2009, 01:40 PM
Is he using any kind of AV software on the PC that the magic jack is connected to? If so, try disabling it and testing again.

Also, in the network properties, is QoS Packet Scheduling enabled?
crenn
03-12-2009, 03:42 PM
+1 on that QoS, it can help a lot.
msmrx57
03-12-2009, 04:49 PM
What does he have for internet hook up? I previously used vonage and at the time the best internet we could get was 3Mbps and it caused some problems. When we got 5Mbps service it pretty much went away. Just my 2 cents from the experience we had.
Luke122
03-12-2009, 05:24 PM
I agree that bandwidth might be part of the problem also. Make sure your Automatic Update service is set to "notify" rather than download. That will ensure less background usage of the internet connection. :)
NightrainSrt4
03-12-2009, 07:52 PM
The issue with telephones through the internet is that the internet doesn't put aside the resources needed for a clear concise phone conversation at connection (64Kbps on a digital network) like a standard telecom network would (although analog would only need 4Kbps if I'm not mistaken). So when heavy traffic occurs, quality goes down.

On a regular telephone you've got the bandwidth needed allocated to you on connection, whereas the internet pretty much takes what it can get when it can get it, no upfront allocation. So you can have issues with sound quality even if everything is set up perfect on your end.

Heavy traffic on a download just means you get lower speeds. Traffic/collisions on a phone conversation can wreak havoc on sound quality, at least in a non-resource allocated digital environment.