Dell...

[BuzzKillington]

So I ordered a 360 on March 20th and it was supposed to arrive around April 4th. I received an E-mail saying it was backordered and could be expected April 16th at the latest... Now I just got a phone call saying it's being pushed back and will now be arriving April 29th.

:neutral::down:

[SXRguyinMA]

gotta love backorderds. I deal with it all the time w/ Arctic Cat. First its on b/o for 2 weeks. Then they push it back another two weeks. then a month. then another month. then is no longer available :banghead:

[Zephik]

Yay for crappy service! Gotta love it! /s

I would get a refund from them and then go buy one from somewhere else?

[TheGreatSatan]

Why did you buy a Dell exactly?

[BuzzKillington]

I bought an Xbox 360 through Dell at an insane price but so far I'm a little worried. I have a tingling that they're about to drop the price of 360's again or something and I'm gunna end up not making much of a profit.

[The boy 4rm oz]

I ordered my lappy from dell on the 30th March, they said 7-10 working days for delivery, so I was expecting it around mid April, no biggy. I got an email from them saying that the order would take a bit longer to construct due to a shortage of some hardware components, that I would receive my order on or before the 20th of April, I was a bit annoyed but that's still pretty good service. I received my my order on the 16th of April, it had been shipped from Malaysia on the 14th, landed in Sydney then transferred to Adelaide, that's pretty good service IMO. The only downside is a damaged pixel on the LCD (shows perfect colour until it tries to produce black, it produces dark blue instead lol). I called customer service, was on hold for 5mins and then got to talk to an actual person, an American to be exact, that's not something you see everyday (in Australia anyway), most big companies hire call centers in India or Asia. The tech support guy was very nice, obviously knew what he was talking about and answered all of my questions excellently. I hung up the phone feeling very satisfied that I had been helped and given the right information. Sadly my LCD panel can't be replaced due to a single pixel and to be honest the damage is hardly noticeable but the tech support guy insisted if the damage spreads to 4 or more pixels they would replace the entire panel and honour my 2 year warranty, I even have this guarantee in an email they sent me. I may have not got my problem resolved but overall I am very happy with the support, service and product Dell have given me, I would be more than happy to purchase from them again in the future.

[Luke122]

I've always had good luck with Dell, and with Dell support / warranty. Particularly the "Complete Care" warranty, which adds around $100 per year to the cost of a new laptop. Steep, but I've had a mobo failure, an laptop with a shattered screen (someone sat on it) and they've overnighted parts to me, no questions asked.

HOWEVER... I've also seen the opposite from Dell.. poor support, shoddy products, etc. You definitely get what you pay for.. the majority of the problems I've seen are on the low end, $299-499 products. All my "I love Dell" stories are for higher end stuff, including XPS products (except the 1330.. yoiks).