BuzzKillington
02-15-2011, 12:24 PM
Their service was satisfactory for the 2 years I was with them but as soon as I canceled my service (2 days after my contract expired) things became rocky.
I used their flex pay service which is where you pay a month in advance. I use easy pay as well so it takes out the following months payment a few days before the bill is actually due.
The paid month was Jan 4th to Feb 4th and I was billed for Feb4th-Mar4th on the 31st of January, 4 days before the prior month was actually due. No biggy... still trackin?
I canceled my service on the 2nd of January since I switched to Sprint. I Continued to use my phone for the 2 days remaining on the service... the next pay period would be refunded.
I decided I wanted to keep my number but after calling T-mobile they said the line had to be active for me to do so... I asked what that would consist of and was told it'd be ~150 dollars to reactivate the line, 150 - the $85 credit on the line would cost me about $65ish, I forget the number actually told me. I laughed and said, "nnnoohohoho." He suggested I stayed with t-mobile because, I quote, "Once you experience Sprint's service, you'll come back to us anyway." (I **** you not... verbatim.)
I just received a statement in the mail for the next bill.......... Apparently that BLEEEEEEEEEEEEEEEEEEEEEEEEEEP reactivated it anyways. I call and call and keep getting transfered, put on hold then hung up on. I finally got ahold of someone and they told me my account was suspended, not canceled and that I have to pay off the $65 dollar balance on the account!!!
I told her I'm not paying anything... they owe ME $85 dollars... so she continues, "Ok sir, I'll be canceling the account now." I respond, "and what does that consist of?" "Well sir, I will be canceling the account but you have to pay the remaining balance." I repeated to her... I DON'T OWE YOU MONEY. So she says "I'll be canceling your account now." I about shat a brick. I asked to talk to a manager because I knew her dumb 3rd world country ass would mess things up more. I got forwarded to a manager who couldn't speak english either and decided to just hang up on me.
In total, I went through all 300 minutes on my girlfriends phone and another 40 on my new phone once I got it.
I really wanted to avoid going to a t-mobile store but they asked for it.
I used their flex pay service which is where you pay a month in advance. I use easy pay as well so it takes out the following months payment a few days before the bill is actually due.
The paid month was Jan 4th to Feb 4th and I was billed for Feb4th-Mar4th on the 31st of January, 4 days before the prior month was actually due. No biggy... still trackin?
I canceled my service on the 2nd of January since I switched to Sprint. I Continued to use my phone for the 2 days remaining on the service... the next pay period would be refunded.
I decided I wanted to keep my number but after calling T-mobile they said the line had to be active for me to do so... I asked what that would consist of and was told it'd be ~150 dollars to reactivate the line, 150 - the $85 credit on the line would cost me about $65ish, I forget the number actually told me. I laughed and said, "nnnoohohoho." He suggested I stayed with t-mobile because, I quote, "Once you experience Sprint's service, you'll come back to us anyway." (I **** you not... verbatim.)
I just received a statement in the mail for the next bill.......... Apparently that BLEEEEEEEEEEEEEEEEEEEEEEEEEEP reactivated it anyways. I call and call and keep getting transfered, put on hold then hung up on. I finally got ahold of someone and they told me my account was suspended, not canceled and that I have to pay off the $65 dollar balance on the account!!!
I told her I'm not paying anything... they owe ME $85 dollars... so she continues, "Ok sir, I'll be canceling the account now." I respond, "and what does that consist of?" "Well sir, I will be canceling the account but you have to pay the remaining balance." I repeated to her... I DON'T OWE YOU MONEY. So she says "I'll be canceling your account now." I about shat a brick. I asked to talk to a manager because I knew her dumb 3rd world country ass would mess things up more. I got forwarded to a manager who couldn't speak english either and decided to just hang up on me.
In total, I went through all 300 minutes on my girlfriends phone and another 40 on my new phone once I got it.
I really wanted to avoid going to a t-mobile store but they asked for it.