View Full Version : Clicking 1.5TB Seagate
NightrainSrt4
05-01-2011, 05:34 PM
Blargh. One of my 1.5TB Seagate hdd's was clicking and WHS kicked it out complaining and giving me errors all over the place.
Took both out, checked both with seatools. The bad one took 5 times as long and was clicking up a storm. But it says pass on everything. Go to the warranty page, and it says I need to get a failing code from Seatools.
I put the drive into a Sata on my desktop, as the USB I used wasn't passing smart data through. Now all of a sudden, no clicking. WTF.
Going to toss it back into the server again I guess. Don't know what to do. Not going to ship it out and get beat up on the trip just to have them tell me its not clicking anymore and send it back. If it was just the clicking I'd say whatever, but its dropping out of the server.
Ideas?
Fuganater
05-01-2011, 06:03 PM
Contact them and say its intermittent and tell them exactly what you did.
NightrainSrt4
05-01-2011, 06:22 PM
Yes, I should probably do that. For whatever reason I was just a dumbass and put it back in. Probably not the best of ideas.
The server accepted it back. The smart plugin says its perfect. I'm wondering if the head/arm was just getting stuck or something, as its on 24/7 but I don't think a lot of data was on that drive. Maybe it just needed a workout, as after a few tests the clicking went away and now its acting perfect again.
I guess time will tell. Nothing on these drives is critical. Anything that is has another copy somewhere. The entire server has duplication on as well. So *crosses fingers* as long as two drives don't go down at the same time there shouldn't be too many headaches.
If it starts clicking again I'll call them if it still passes tests. Warranty till 2014/15 depending on the drive.
NightrainSrt4
05-03-2011, 04:28 PM
Bah. Server is giving critical errors and freaking out over this drive. Speedfan is saying there are too many reallocated sectors and that the drive should be replaced.
Run through every test in Seatools and it says the drive is fine. I'm going to have to call Seagate when I get time. In the meantime is there any app I can run that would put the drive through its paces, exasperating any issues, forcing them to show their face on a more regular basis?
Fuganater
05-03-2011, 05:24 PM
Looking though my utilities folder... AH!
HD Tune
PassMark DiskCheckup
Diskeeper Lite
ClonyXXL
to name a few.
NightrainSrt4
05-03-2011, 07:24 PM
I've got a few hours left of zero writing it. Checked sectors before so I can compare them after.
Before: 165 reallocated sectors.
IIRC, clicking usually means that something's wonky with the drive controller board, making the arm misbehave. ..I think...anyways, whatever's failing, the arm going past its intended min/max points is what makes the clicking noise. I'm guessing that you've already gotten all the data off it that you want to since you're zero-ing it, so what I would do is, once you've zero'd it, contact Seagate (their email support is quick too, if you don't feel like sitting on hold for ages) and tell them exactly what you told us. I RMA'd a bunch of 500GB 7200.10's a couple years ago just because they were getting slow, and they traded them for refurbs with no problem (they were ~1-2 years old at the time, and had a hard life running 24/7 in a fileserver that got hit almost 24/7).
NightrainSrt4
05-03-2011, 11:01 PM
Yeah, once I finish classes this week I will give them an email. The drive is useless to me if I can't put it back in the server.
Zero'd it out and checked again, and still at 165 reallocated sectors. I was hoping it was going to increase.
The clicking stopped again. It comes and goes. I'm just afraid when I send it in its not going to do anything wrong for them and its just going to be sent back, and have taken the shipping beating in the process.
Ah, paranoia. It goes away after the first few hard drives start clunking for no apparent reason.
Huh, wait. This seems oddly familiar......
I'm just afraid when I send it in its not going to do anything wrong for them and its just going to be sent back, and have taken the shipping beating in the process.
I've only heard of this happening for components I think once, and that was an out of warranty MBB (iirc). Most likely they aren't even going to test it before approving a replacement. The drive you send in will be sent to be refurbished and they'll send you a new or refurbished drive, whichever happens to be most easily available when they're processing your claim. That's how most computer manufacturers I've RMA'd stuff with have seemed to do it. Heck, Logitech didn't even make me send back my faulty mice the few times I've had to RMA their stuff. :P
NightrainSrt4
05-04-2011, 08:18 AM
Ah, paranoia. It goes away after the first few hard drives start clunking for no apparent reason.
Huh, wait. This seems oddly familiar......
I'd say it was just paranoia but CrystalDiskInfo, speedfan, homeserver smart are all giving me warnings and saying I should replace the disk.
If it was just clunking it would be one thing, but the server is freaking out about the drive. Once the drive acts up the server starts freaking out. I start losing connection to the server because everythings hanging up and slowing down once the drive acts up, as I'm assuming its trying to make a copy of something on that drive, or the drive is the one something else is being copied to. The server becomes essentially useless, as I can't access it for more than a couple minutes before it tries to get something off that drive, and if it acts up when it is trying the server freaks out, spits out errors/warnings/etc.
NightrainSrt4
05-22-2011, 11:17 AM
This is getting ridiculous. I went through the RMA process and sent the drive in. Delivery confirmation said the drive was properly delivered last Monday. Seagate's website still says they have not received the drive and no one will respond to me in email or going through their page to request a response.
WTF. Never had any issue like this dealing with Western Digital's RMA process.
Weird...idk, the only time I've had to deal with them, they were very prompt in responding over email. When did you first try to contact them?
slaveofconvention
05-22-2011, 11:33 AM
I'd say it was just paranoia but CrystalDiskInfo, speedfan, homeserver smart are all giving me warnings and saying I should replace the disk.
If it was just clunking it would be one thing, but the server is freaking out about the drive. Once the drive acts up the server starts freaking out. I start losing connection to the server because everythings hanging up and slowing down once the drive acts up, as I'm assuming its trying to make a copy of something on that drive, or the drive is the one something else is being copied to. The server becomes essentially useless, as I can't access it for more than a couple minutes before it tries to get something off that drive, and if it acts up when it is trying the server freaks out, spits out errors/warnings/etc.
Yeah it's a catch-22 - when a drive fails or seems to be in imminent danger OF failing WHS will do everything it can to shift info to other drives - problem is, that means constantly trying to access the failing/failed drive which then causes problems all of their own.... In it's own way, its TRYING to be nice heh
NightrainSrt4
05-22-2011, 04:30 PM
Weird...idk, the only time I've had to deal with them, they were very prompt in responding over email. When did you first try to contact them?
This past Wednesday, two days after Delivery Confirmation confirmed they delivered it to them. I still haven't gotten an email after emailing them, so I sent out another one this morning. We will see. . .
Weird. The only time I had to contact them they responded within hours.. *shrugs*
NightrainSrt4
05-22-2011, 07:14 PM
Got a response today. They said they replied when I sent my last email, but there was nothing in my inbox or junk/spam. The rep said their system says they haven't gotten the drive. Asked for my delivery confirmation number so they can check for themselves.
Detailed Results:
Delivered, May 16, 2011, 10:15 am, MCALLEN, TX 78503
Out for Delivery, May 16, 2011, 10:10 am, MCALLEN, TX 78501
Sorting Complete, May 16, 2011, 10:00 am, MCALLEN, TX 78501
Arrival at Post Office, May 16, 2011, 8:43 am, MCALLEN, TX 78501
Processed through Sort Facility, May 11, 2011, 10:30 pm, SAN ANTONIO, TX 78284
Processed through Sort Facility, May 10, 2011, 6:59 pm, NASHUA, NH 03063
Acceptance, May 10, 2011, 12:29 pm, FRAMINGHAM, MA 01701
And the address I was told to ship to.
SEAGATE TECHNOLOGY INTERNATIONAL
C/O JABIL GLOBAL SERVICES
5700 SOUTH INTERNATIONAL PKWY, SUITE A
McAllen
TX, 78503-8879
United States
So . . . yeah. Guess I just wait and see what they say. Frustrating.
Fuganater
05-22-2011, 07:30 PM
13 days is unacceptable for any company.
NightrainSrt4
05-23-2011, 10:17 AM
Sorry, USPS lists it in reverse chronological order, so it's been 7 days now. I'm just concerned as they have had it for seven days but nothing in their system says they've got the drive yet.
Finally got an acceptable response back. They still can't figure out where my drive is. No one can figure out where it is, whether it's lost in the system, or what.
But they pushed through the return anyway, according to a different rep. They said they'd give me tracking info once it leaves the warehouse. Whether this is true, or just a ploy to buy them a few more days in figuring out what they've done with my drive, I'm not sure. But I'll give them the few more days to figure it out.
NightrainSrt4
05-23-2011, 01:56 PM
Na, I'll just wait and see what happens. I should have just taken the $20 bucks I spent to ship the drive to them and put it towards a new drive. Then I wouldn't have to wait and jump through hoops.
NightrainSrt4
05-24-2011, 07:46 PM
So eight days after receiving it they've decided they actually did receive the drive. The RMA is going through and hopefully I don't get a crappy drive back.
NightrainSrt4
05-27-2011, 03:09 PM
I received the "new" drive (Certified Repaired, but not mine). I'm concerned though. Although this one passes Seatools tests and is quieter, I can sit and watch the SMART data values shoot through the roof on Raw Read Error Rate and Seek Error Rate.
I'm not spending another $20 to send this thing back if it dies again.
NightrainSrt4
06-10-2011, 11:51 AM
UPDATE:
Now my other Seagate 1.5TB is clicking like a madman and freaking the server out. Great. . . One thing after another, lmfao. :up:
xr4man
06-10-2011, 04:43 PM
i've heard bad things about the seagate large capacity drives.
of course i've heard bad things about the western digital ones too. and hitachi.
i haven't heard anything bad about the samsung (i think).
btw, i'm using a western digital caviar black. we'll see if it starts acting up.
NightrainSrt4
06-10-2011, 08:12 PM
I had read bad things about these particular drives, but couldn't argue with the price. I think the more logical explanation is that I am just cursed, haha.
NightrainSrt4
06-12-2011, 03:00 PM
Can't deal with these drives anymore. They check out fine, but the stuttering on some reads causes the server to freak out. I guess I'll try and use them as just random USB drives or something; nothing mission critical.
Replaced with WD 2TB drives. Now for a server rebuild with Server 2008 R2 running Hyper-V.
Powered by vBulletin® Version 4.2.1 Copyright © 2025 vBulletin Solutions, Inc. All rights reserved.