Cale_Hagan
05-30-2011, 03:36 AM
this is supposed to be thier elite 6mbps down 768kbps up...
http://img689.imageshack.us/img689/3246/att2j.png
http://img713.imageshack.us/img713/5751/att3.png
http://img62.imageshack.us/img62/8409/attk.png
the first phone support person i talked to was an idiot. i informed them i build computers, and i had isolated it to the network, and told them my methods. they ask. did you try rebooting your router? ... :facepalm: omfg. yes. *another minute goes by...* did you try clearing your internet history?:mad: are you kidding me.... last time i called you guys you sent a tech out.... okay, ill transfer you to an elevated level, who might be able to assist you better.... its some call center that offers there remote access computer repair services for 30 dollars a month. two year contract. the words i was feeling at the moment cannot well describe how mad i was that are allowed on here, so, ill just say i was pissed. :mad: on a side note, we need a face thats more angry than mad. we need a head that explodes.:dead: call back the next day, at least this person didn't have a horribly hard to understand accent. they get a mobile tech to come out scheduled for next day. he comes out, tests the lines, isolates the dsl line from the rest, replaces EVERYTHING, including my router. it still isn't working. goes out to the main box on the main road, changes stuff, and says, give it a day, if it doesn't work still then call me back and we will have to do a port switch. call him back, after a day or two of same issues.two to three days later, no call. call up att get to the 24 hour tech support, and thats where i am now. i can't tell you how frustrated i am. the first thing out of my mouth to the person on the line, was my story, and how comcast looks mighty nice atm. just now, i hung up with them. i was typing this all on hold till now. not while talking only on hold. and i dont type quick... and those photos took forever to upload on this att crap. they say they will do the port switch tomorrow, if its not fixed in the next day or two, im going to comcast... thier phone tech support is outsourced crap to people who input and output on a monitor with no knowledge. a while back, i called in, got sent somewhere in india. they wern't any help, i figured it out myself, as i was talking to a guy in billing. the guy in billing knew 5 times what the other tech support did. i am soooo MAD!:mad:
http://img689.imageshack.us/img689/3246/att2j.png
http://img713.imageshack.us/img713/5751/att3.png
http://img62.imageshack.us/img62/8409/attk.png
the first phone support person i talked to was an idiot. i informed them i build computers, and i had isolated it to the network, and told them my methods. they ask. did you try rebooting your router? ... :facepalm: omfg. yes. *another minute goes by...* did you try clearing your internet history?:mad: are you kidding me.... last time i called you guys you sent a tech out.... okay, ill transfer you to an elevated level, who might be able to assist you better.... its some call center that offers there remote access computer repair services for 30 dollars a month. two year contract. the words i was feeling at the moment cannot well describe how mad i was that are allowed on here, so, ill just say i was pissed. :mad: on a side note, we need a face thats more angry than mad. we need a head that explodes.:dead: call back the next day, at least this person didn't have a horribly hard to understand accent. they get a mobile tech to come out scheduled for next day. he comes out, tests the lines, isolates the dsl line from the rest, replaces EVERYTHING, including my router. it still isn't working. goes out to the main box on the main road, changes stuff, and says, give it a day, if it doesn't work still then call me back and we will have to do a port switch. call him back, after a day or two of same issues.two to three days later, no call. call up att get to the 24 hour tech support, and thats where i am now. i can't tell you how frustrated i am. the first thing out of my mouth to the person on the line, was my story, and how comcast looks mighty nice atm. just now, i hung up with them. i was typing this all on hold till now. not while talking only on hold. and i dont type quick... and those photos took forever to upload on this att crap. they say they will do the port switch tomorrow, if its not fixed in the next day or two, im going to comcast... thier phone tech support is outsourced crap to people who input and output on a monitor with no knowledge. a while back, i called in, got sent somewhere in india. they wern't any help, i figured it out myself, as i was talking to a guy in billing. the guy in billing knew 5 times what the other tech support did. i am soooo MAD!:mad: