farlo
08-02-2011, 02:36 PM
in an effort to lower my bills at home, ive changed some of my providers for services. i previously had a bundle with cox for tv/phone/internet. i decided at the beginning of july to change services to directv and at&t.
directv is working out just fine, no problems there.
at&t, where do i start? services were to start on 07/14 no technicians came to test the lines like i was advised. get email order is completed. when i get home from work all i get is static on the lines, cant setup modem because of their lines. I called customer services Friday, they said they would get a tech out monday 8am-7pm to check the line. the weekend passes monday comes tech says its on their end, they need to get someone to dig the lines up and repair it. a couple days go by and they spray their markers on my yard for reference, but never end up digging up the yard, apparently it was at the pole before going through the yard. telephone works now, internet is still having issues connecting and setting up account. I call tech support again, they cant see my modem, and its flashing in the dsl light. they mess with some of their settings and it connects.
I set up the connection and create my un/pw, after confirming that its working. they advise me to check speeds on their site, which reports is at 5.8(close enough to the 6) my modem reports connected speed at 3.2, and speedtest reports close to the same, right at 3mbs. i figure its about 6 at night so alot of people in the neighborhood may be on and that could be slowing me down so ill try again later, i check it at 11 or so and its even slower. i try the next day after i get off of work and its around 3mb again and the connection is randomly dropping, going back to the flashing dsl light indicating no connection. I get frustrated and call tech support again.
the tech i get this time is pretti helpful, does alot of diagnostic testing, and decides that the connection i have at at&t's switch is going out, so they'll have a tech fix that locally. on monday 8am-7pm. Gives me a 10$ per month discount for the next 12 months because of the issues ive been having.
tech supposed gets me fixed up, internet works ok, speeds still top out around 3.8mbs, tech say the neighborhood probably maxes out there, and suggests i go to the 3mb speed instead of 6 for stability issues. he basically says the neighborhood cant support that speed so you will have random disconnects, speed is supposedly downgraded today, so ill see if it works this time.
directv is working out just fine, no problems there.
at&t, where do i start? services were to start on 07/14 no technicians came to test the lines like i was advised. get email order is completed. when i get home from work all i get is static on the lines, cant setup modem because of their lines. I called customer services Friday, they said they would get a tech out monday 8am-7pm to check the line. the weekend passes monday comes tech says its on their end, they need to get someone to dig the lines up and repair it. a couple days go by and they spray their markers on my yard for reference, but never end up digging up the yard, apparently it was at the pole before going through the yard. telephone works now, internet is still having issues connecting and setting up account. I call tech support again, they cant see my modem, and its flashing in the dsl light. they mess with some of their settings and it connects.
I set up the connection and create my un/pw, after confirming that its working. they advise me to check speeds on their site, which reports is at 5.8(close enough to the 6) my modem reports connected speed at 3.2, and speedtest reports close to the same, right at 3mbs. i figure its about 6 at night so alot of people in the neighborhood may be on and that could be slowing me down so ill try again later, i check it at 11 or so and its even slower. i try the next day after i get off of work and its around 3mb again and the connection is randomly dropping, going back to the flashing dsl light indicating no connection. I get frustrated and call tech support again.
the tech i get this time is pretti helpful, does alot of diagnostic testing, and decides that the connection i have at at&t's switch is going out, so they'll have a tech fix that locally. on monday 8am-7pm. Gives me a 10$ per month discount for the next 12 months because of the issues ive been having.
tech supposed gets me fixed up, internet works ok, speeds still top out around 3.8mbs, tech say the neighborhood probably maxes out there, and suggests i go to the 3mb speed instead of 6 for stability issues. he basically says the neighborhood cant support that speed so you will have random disconnects, speed is supposedly downgraded today, so ill see if it works this time.