Sooo I need to get a hold of thermaltake they almost burnt my house down.
Just took a brand new power supply out of the box and it shorted out and sent sparks out on my carpet causing burn marks. I am not really happy and am getting ready to test out newegg and thermaltake customer service. Anybody have any experience with their customer service?
Re: Sooo I need to get a hold of thermaltake they almost burnt my house down.
That's not supposed to happen... very likely Thermaltake should be interested in getting their hands on the power supply to determine what went wrong. I'd contact both them and Newegg and see what they both want to do about it. Ideal situation is there's a new power supply on the way in a hurry, plus a postage paid shipping box to drop the dead one into.
Re: Sooo I need to get a hold of thermaltake they almost burnt my house down.
booting linux, and copying over the customer's data on by desktop right now. He needed this computer tomorrow, but he also had an unrealistic timeline and he is going to have to make do with his laptop.
Re: Sooo I need to get a hold of thermaltake they almost burnt my house down.
Their customer service is good. They respond pretty fast.
Re: Sooo I need to get a hold of thermaltake they almost burnt my house down.
You'll definitely get a free replacement, either from newegg or thermaltake. Really crappy to hear about that, though. Maybe they'll even shoot you some money for the carpet.
Re: Sooo I need to get a hold of thermaltake they almost burnt my house down.
Quote:
Originally Posted by
d_stilgar
You'll definitely get a free replacement, either from newegg or thermaltake. Really crappy to hear about that, though. Maybe they'll even shoot you some money for the carpet.
Waiting to hear back, not really worried about the carpet. Keep you guys posted.
Re: Sooo I need to get a hold of thermaltake they almost burnt my house down.
Well went to check on my rma and it never process so I got on live chat and they tell me to call the number, now I am waiting on a call back from newegg. Thermaltake hasn't responded either.
Re: Sooo I need to get a hold of thermaltake they almost burnt my house down.
Newegg is giving me an advanced RMA
Re: Sooo I need to get a hold of thermaltake they almost burnt my house down.
Re: Sooo I need to get a hold of thermaltake they almost burnt my house down.
I had this happen a super long time ago.
the glue that held the socket in place had a small piece of wire stuck in it, shot a comet across the work table though at the time and i nearly pee'd myself LOL
Best o luck with the RMA process yo
Re: Sooo I need to get a hold of thermaltake they almost burnt my house down.
Went off without a hitch, I had only an outlet in the living room at the time and the comet that shot out landed in the carpet it was a bit scary.
