So, I bought me a Dremel

[xmastree]

Well, not an original one. It was on offer at Focus for £10.

Got it home, tried it, dead.

So today I took it back for an exchange. I almost went for a refund so I could go elsewhere and buy a better one, but I changed my mind again.

Then I suggested to the sales girl that as an act of goodwill, they could also give me the 60 piece accessory pack from the dead one.

Surprisingly they agreed.

[msmrx57]

Good deal! It's surprising what stores will do to make up for a bad experience when you ask them.

[SXRguyinMA]

indeed, never hurts to ask. the worst that will happen is they say no. you wont lose anything by asking