Does he still have the packaging and receipt? If so, take that sucker back for a refund/exchange. The one thing I actually like about BB is their return policy.
Nightrain makes a very good point about the DHCP..yet another licensing laden blob of awfulness. I hadn't realized that any post-8000 series nVidia cards didn't have HDCP support, but I guess if it's their bottom line card...ugh.