Thanks for the "help"

[diluzio91]

10/31/2011 11:13:33PM Session Started with Agent (Ernest Jr S)
10/31/2011 11:13:38PM Agent (Ernest Jr S): "Welcome to Dell US Chat! My name is Ernest and I will be your Dell.com Sales Chat Expert.The message box to type in is on the bottom portion of the chat, just to the left of the send button if you are having trouble finding it. Please feel free to provid"
e your phone number, for us to contact you over the phone in case of disconnection. How can I help you today ?
10/31/2011 11:13:59PM alex: "What monitors do you carry with a resolution above 1920*1080"
10/31/2011 11:14:14PM Agent (Ernest Jr S): "Hope you are doing great today! I will be happy to help."
10/31/2011 11:14:15PM Agent (Ernest Jr S): "May i ask how soon will you be needing this item? To check if its on stock."
10/31/2011 11:14:28PM alex: "Within a month"
10/31/2011 11:15:39PM Agent (Ernest Jr S): "How about a size preference please?"
10/31/2011 11:16:08PM alex: "Size does not matter. I just need a resolution above 1920*1080"
10/31/2011 11:16:19PM Agent (Ernest Jr S): "The one that we have here is a 23 inch monitor."
10/31/2011 11:16:35PM Agent (Ernest Jr S): "We have the Dell S2330MX 23-inch Ultra-Thin Monitor with LED for $249.99"
10/31/2011 11:16:35PM alex: "Can you link me?"
10/31/2011 11:16:44PM Agent (Ernest Jr S): "Sure!"
10/31/2011 11:16:53PM Agent (Ernest Jr S) sends page: "http://accessories.us.dell.com/sna/productdetail.aspx?c=us&l=en&s=dhs&cs=19&sku=320-2748&baynote_bnrank=0&baynote_irrank=0&~ck=baynote Search"
10/31/2011 11:17:22PM alex: "That does not exceed 1920*1080, that matches 1920*1080..."
10/31/2011 11:17:58PM alex: ""Enjoy an incredible multimedia experience with Full HD (1920x1080 max.) resolution.""
10/31/2011 11:18:01PM Agent (Ernest Jr S): "Sorry about that Alex, im afraid that is the best that we have in terms of resolution."
10/31/2011 11:18:08PM Agent (Ernest Jr S): "My apologies."
10/31/2011 11:18:10PM alex: "really?"
10/31/2011 11:18:56PM alex: "http://accessories.us.dell.com/sna/productdetail.aspx?c=us&l=en&s=dhs&cs=19&sku=224-8284&~ck=baynoteSearch&baynote_bnrank=11&baynote_i rrank=0"
10/31/2011 11:19:01PM alex: "http://accessories.us.dell.com/sna/productdetail.aspx?c=us&l=en&s=dhs&cs=19&sku=224-9949&~ck=baynoteSearch&baynote_bnrank=12&baynote_i rrank=0"
10/31/2011 11:19:09PM Agent (Ernest Jr S): "Let me double please. One moment."
10/31/2011 11:19:17PM Agent (Ernest Jr S): "Thanks. Let me check on those links."
10/31/2011 11:20:22PM Agent (Ernest Jr S): "As per checking these monitors have higher resolution than 1920x1080 Alex. These are great choices."
10/31/2011 11:20:38PM Agent (Ernest Jr S): "We also have the Dell UltraSharp U3011 30-inch Widescreen Flat Panel Monitor"
10/31/2011 11:20:49PM Agent (Ernest Jr S): "Max Resolution: 2560 x 1600 / 60 Hz"
10/31/2011 11:21:02PM Agent (Ernest Jr S): "Signal Input: 2xHDMI, 2xDVI-D, VGA, DisplayPort"
10/31/2011 11:21:17PM alex: "thanks for trying to help. i'll just continue to look at your product page alone"
10/31/2011 11:21:25PM Session Ended

[AmEv]

Tech support: To open up Command Prompt, click Start, go to All Programs, Accesories, Command Prompt.
Customer:No, that's for XP. For 7, you just hit the Start button and type in "cmd".
Tech support: Oh, so THAT'S how you run command prompt in 7? OK, to launch command prompt, hit the Start menu, type in "cmd", hit enter.
Customer:...

[TheMainMan]

Tech support: To open up Command Prompt, click Start, go to All Programs, Accesories, Command Prompt.
Customer:No, that's for XP. For 7, you just hit the Start button and type in "cmd".
Tech support: Oh, so THAT'S how you run command prompt in 7? OK, to launch command prompt, hit the Start menu, type in "cmd", hit enter.
Customer:...

Had to laugh at this! I do deskside support and the majority of our systems are W7. I don't remember easily where most of the things are in XP when I have to work on those machines because I got used to just typing it in for W7.

[AmEv]

Win-key R is the "universal" Run key, BTW.

[Twigsoffury]

Win-key R is the "universal" Run key, BTW.

shh only us real geeks still know that command quick keys exist.