WOW! Greatest story in customer service....

[Greco101]

I purchased an everex laptop off of craigslist for 150 bucks. I found out it was missing a few screws, the 6 button stuck, etc... (tons of kids yelling in the house... I just wanted out of there but should have looked better). Anyways, it was still under warranty so my gf and I decided to see if walmart would return it almost a year later. They ALLLMOST did it. The only reason they didn't is because they no longer carried the same laptop so they had nothing to swap it with. Oh well... I decided to take the long road and send it in to Everex (surprisingly fast service... less than 2 weeks).

I got it back today nicely packed and they even replaced a lcd cover which was missing... new screws... fixed the 6 key yada yada. They also left a dvd behind...A bootlegged cam-copy of shrek 2!!

No it was not in the laptop before I sent it in. I just thought this was hilarious and figured I'd share.

[Airbozo]

My initial thought; Everex is still in business?

They used to be a REAL big player in the server market, bigger than anyone except IBM. I have not heard anything about/from them since around '92...


Great to hear a positive service story!

[Quakken]

Are you serious?

That is ridiculously awesome.

[calumc]

WTF?!?! why would you have a cam of shrek 2 in 2007?!?!

[Greco101]

I have no idea... But I reformatted before it left so there was no way it was in there when I bought it so unless someone intercepted the laptop... unpacked it... popped in there dvd then after they were done, repacked it and let it continue on its way.

it's everex's hahaha. It may have been shrek 3. I haven't seen 2 or 3 so I wouldn't know.


EDIT:: http://www.everex.com/products/nm3900w/nm3900w.htm

Here are the specs on the laptop... This celeron is slooooooooow and puts off quite a bit of heat. I wonder if the mobo would support a centrino 1.66 core solo?

[.Maleficus.]

My initial guess is no. And since I don't feel like Googling, that is my final answer.

[Greco101]

I called everex and the guy said there is a possibility but a good chance it wont since the laptop was in production before the core solos were out. He said it's based on the bios but that doesn't make sense to me... Shouldn't they just auto detect the cpu/voltages and...just work? Granted the core solo has a 667 MHz fsb and the celeron only 400 MHz but wouldn't it just limit the core solo to 400?(if that's what the mobo was limited to) I wonder if it would still have an increase in performance?

[Spawn-Inc]

my dad has had good luck with some us companies. for our trailer the range fan motor burnt out and my dad emailed them asking if they still make motors and a week later a brand new fan and motor came for free, he didn't even ask to get one, he just wanted to know if they make them still.

he ordered a cell phone battery from cellphoneshop and it was dead maybe a week or two later and they sent him a new one without asking for the old one.

[Mysteriphys]

the celery and centrino circuitry are different, though the pinout may be the same, the bios probly won't recognize certain output signals which intern makes yuor lappy go "?"

[Wasabisam]

lol ring them and ask if they are missing a movie lol, Wouldnt they get in a load of ****, using a cam copy of a movie, then leaving it in and sending it back?

Sam

[Spawn-Inc]

i'm not sure if you get caught with a copy of a movie but if the recorded it the for sure would be paying a nice fine.

[danthegeek]

I have a small customer service story but it is on the negative side.

As some of you may know I ordered a 8800gt from zipzoomfly expecting it to ship monday. to find out, it wouldnt ship until wednesday so i cancel it. An hour later I get an email confirmation and think "ok, thats good." I order one from newegg and life is good agin but zipzoomfly has yet to return my money for the card. I send them an email and they say it will be returned within 24hours and three days later nothing. I give them a call and they tell me there will be a restocking fee for the card. I ask why and they say "the item was shipped before you cancelled it." I say BS. I ordered it Sunday, canceled it Sunday night and you said it wouldnt ship until Wednesday. The guy argues with me so i ssend him a copy of the damn email they sent me. 20 minutes later he tells me it will be 4-5 days before i receive my refund. I say "WTF ever, why do i have to wait?" He said i must have made an error and how the hell could I have done that if they sent me a confirmation. I hung up.

So i guess it is my fault that they screwed up and I have to suffer for it. Now, before you start defending them, this is not the first time this has happened. I have read many other complain on line about them.

I feel better.

[Greco101]

Damn, I'll be sure to stay away from them. Newegg has better prices 98% of the time anyway.

[xRyokenx]

I ordered a laptop accidentally (don't ask) and Newegg payed for return shipping, full refund, everything without any crap. I'm only going through Newegg for stuff unless it's something they don't have, and then I'll look around town and see what local places may have it before I look around online. Newegg for the win!