Brand new Razer Barracuda AC-1

[Indybird]

Indy... If the sound comes out of the center during "test", im inclined to belive the problem might be with your amp and not the card. Maybe you've got some funky setting enabled on your amp like matrix mode or somthing like simulated dolby.

I've tried all of the different digital settings: DTS Interactive, Dolby Digital, Digital Audio (48 and 96Hz). Under every digital setting (even the 2-channel output ones) I get sound out of the 4 surround and no center. I don't even purposely have the rear speakers turned on. for DTS and Dolby Digital I can't even change the settings on my amp (Logitech Z-5500's); the Z-5500's disable all of the options under those.

I would recheck the analog, use the adapter and hook up some speakers or headphones to the center channel and play a video game because they offer a more true 3d environment. If you get nothing then its obviously the card. If you can hear sounds then try the same thing with the toslink.

I've tried it out w/ my xbox 360 and I get perfectly normal 5.1. I am 100% sure it is not the speakers because I had no problem when I used my integrated sound.

If you get sound from the analog and not the optical, then its probly a setting that your missing. Also, have you turned up the center channel's volume in the ac-1 program?

Yep, its set even with all the rest of the speakers. And even when I raise it above the rest it doesn't do anything.

Thanks again,
Indybird

Almost forgot, +rep for all of the help.

[J-Roc]

Dude, i dont know what to say... Maybe the channel is blown? Try contacting razer again. Dont they have a ticket process you must go through?

I'll see if there's anyway i can borrow an amp or somthing and test mine. Maybe its just a problem with the razer software. There hasnt been an update to the drivers, same as on the disk.

Send multiple tickets and emails telling them to update there crap. For a $200 product, i want some damn support!

[Indybird]

ude, i dont know what to say... Maybe the channel is blown? Try contacting razer again. Dont they have a ticket process you must go through?

I'll see if there's anyway i can borrow an amp or somthing and test mine. Maybe its just a problem with the razer software. There hasnt been an update to the drivers, same as on the disk.

Send multiple tickets and emails telling them to update there crap. For a $200 product, i want some damn support!

Thats what I've been doing: I've sent them tickets several times and every time they tell me to check stuff I've already checked. If I try and reply again then they don't e-mail back.

Also, I don't think the channel is blown because I get sound when I do the windows 5.1 tests.

Thanks for all of the help still,
Indybird

[Spawn-Inc]

ok so now that i got my sound card and headset (w00t) how do i hook up the front connects from my case to the sound card? it has a port for it but says dick all in the manual. any idea's?

[Indybird]

ok so now that i got my sound card and headset (w00t) how do i hook up the front connects from my case to the sound card? it has a port for it but says dick all in the manual. any idea's?

I don't know what the one labeled "Front Panel" is for but the front panel audio connector is near the back of card near the DVI port.

-Indybird

[Spawn-Inc]

ya i later was going to do that ticket thing and on mine there is 3 jumpers on it, do i remove them and plug in the various pins?

[Indybird]

ya i later was going to do that ticket thing and on mine there is 3 jumpers on it, do i remove them and plug in the various pins?

yep, exactly. The jumpers are because the front panel has a the connector sensing that turns off the rear output when you plug it into the front. The jumpers keep this switched in the "not-plugged-in" mode.

-Indybird

[Spawn-Inc]

wow, your right there support is absolute CRAP! i did a ticket thing and said this

I am unable to connect my front panel audio connector to my newly bought Razer Barracuda AC-1 sound card.
How do I know the pin layout?

i have looked at the faq regarding this but there is a connection at the "back" of the card (next to the cd and aux in connections) and i want to know the pin layout for that.

THanks
Rob.W

Response

Hi there,

Thank you for your support for Razer.

Please refer to this link for the instructions on how to connect your PC's front panel to the Razer Barracuda AC-1 soundcard -
http://www.razersupport.com/index.ph...cleid=95&nav=0

Thank you.

Best Regards,
Razer Customer Support
www.razersupport.com

i just told them i know about that and they send it again. it's obviously computer generated crap... i'd send off a emial but then again it would be pointless.


Indybird if/when you do a review mention the crappy customer support and take off .5 or 1 point from the over all score.

[Indybird]

wow, your right there support is absolute CRAP! i did a ticket thing and said this



Response


i just told them i know about that and they send it again. it's obviously computer generated crap... i'd send off a emial but then again it would be pointless.


Indybird if/when you do a review mention the crappy customer support and take off .5 or 1 point from the over all score.

Don't worry I was already going to do that. I can't get this card working right so I'm not going to review it until I do. Razer claimed that the Vista ready software (non-beta) was going to be ready April of last year. Sounds like their driver support isn't any better than Creative's...

-Indybird

[J-Roc]

This is very strange. Razer's other products are top notch all the way. I've never had any problems or heard of any problems with there mice and keyboards.

Maybe they think that they cant make "a bad product" and dont put any work into items that have allready hit the shelfs.