And you thought your support cases were bad!

[AmEv]

link


You have been forewarned: Viewing all content will take hours. 3/4 of the time will be laughing and recovering.

[dr.walrus]

Oh god. I am, very fortunately, outside of support and have been for a while.

One particularaly exasperating example:
"THAT VIDEO CAN'T HAVE USED UP MY DATA ALLOWANCE! I JUST WATCHED IT, I DIDN'T DOWNLOAD IT!"

[AmEv]

*facepalm@walrus_comment*


How does it get to your computer, if you didn't download it, even temporarily?

[x88x]

lol, I love that site.

[x88x]

One thing that has always puzzled me about tech support staff if how many of them play along with the customers/user/etc's delusions of what is correct. Maybe I was just lucky, but all the time I worked in tech support, I always found it worked a lot better to just explain why they're wrong and instead of letting them continue on thinking ridiculous things...

[slaveofconvention]

unfortunately, it's the nature of the beast. People don't like to think they're wrong and sometimes you can spend longer trying to convince someone they're wrong than it'll take to simply fix the problem they caused. On top of that, proving someone wrong, especially someone who doesn't like to ever admit they're wrong may well annoy them enough to make a complaint which is never good, even IF you're proven innocent of any wrongdoing - mud sticks...

[AmEv]

One of the more creepy ones:

I was giving instructions to a caller once, but his son was the one physically sitting at the computer, so all my instructions had to be relayed. Here's a snippet of the conversation:

• Me: "Click on 'start', then select 'shut down', then select 'restart in MS-DOS mode'."
• Customer: (to his son) "Ok, press 'start', 'shut up', and 'sit down'!"

The really scary part was what his son said then:

• Customer's Son: "Ok, I'm at the C: prompt!"

Do we really want to know what goes on at that house?

[SXRguyinMA]

My Teacher: "Do you have a booty disk on hand?"
Me: (almost losing it) "Don't you mean a boot disk?"
My Teacher: "Oh no. I need a booty disk to make the system booty up."
I could contain my laughter no more. I got in trouble for that one.

PURE. WIN.

[Airbozo]

Having done support on the phone and in house for many many years I have heard my share of insane stories. I am the kind of guy that will make sure the customer knows what is right and wrong even if they get upset at me (I have had CEO's screaming at me for asking them to check the power cord). I take it in stride knowing that in the end the problem will be solved.

Most of the issues I have dealt with over the years can be attributed to one thing:

PEBKAC

[msmrx57]

Most of the issues I have dealt with over the years can be attributed to one thing:

PEBKAC

This is usually the main culprit with most problems regardless. Example people with no mechanical knowledge who ignore the warning light on the instrument panel then can't understand why the car died.